Foundation Skills
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| Work Ethic and Professionalism |
| Skill |
Performance Expectations |
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Attendance and Punctuality
| Showing up in timely manner prepared for work
Providing sufficient notice if unable to report for work
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Workplace Appearance
| Dressing appropriately for position and duties
Practicing personal hygiene appropriate for position and duties
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Accepting Direction and Constructive Criticism
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Accepting direction and feedback with positive attitude through appropriate verbal and non-verbal communication skills
Displaying willingness to work in a cooperative manner
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Motivation and Taking Initiative
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Participating fully in task or project from initiation to completion
Initiating interaction with supervisor for next task or project upon successful completion of previous one
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Understanding Workplace Culture,Policy and Safety
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Demonstrating understanding of workplace culture and policy
Respecting confidentiality and exhibiting understanding of workplace ethics
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Communication and Interpersonal Skills
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| Skill |
Performance Expectations |
| Speaking
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Speaking clearly
Using language appropriate to the environment, both in person and on phone
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Listening
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Listening attentively
Making and maintaining eye contact appropriate to the workplace culture
Confirming understanding
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Interacting with Co-Workers
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Relating positively with co-workers
Working productively with individuals and in teams
Respecting racial and cultural diversity
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